Privacy Policy
This Privacy Statement describes how Painite Operations and Maintenance Company (referred to as “PAINITE” and the pronouns “we,” “us,” “us”), a company incorporated under the laws of the Kingdom of Saudi Arabia, with its principal office located at Ladan Investment Company, Sultan Business Center – Al Amir Sultan Ibn Abdul Aziz st., North Mathar District, Building No. 2751, Unit No. 1, Additional No. 6769, Zip Code 12312, Riyadh, Kingdom of Saudi Arabia ,processes, collects, uses, treats, and protects personal data (the “Data”) when you visit our website and other platforms and applications (the “Platforms”)..
The Data We Collect
“Painite” will collect and receive information when you send us an enquiry about our offerings, visit our Platforms or through other interactions with “Painite”. We process, collect, or use the Data only as reasonably necessary to ensure the provision of the best possible services to our users. Such Data may include (and not limited to) name, ID/Iqama details, data of birth, email address, phone number, nationality, gender, income details, geographical location, age, reputation, occupation details, financing details, Ministry of Municipal & Rural Affairs & Housing “MOMRAH” beneficiary, government support history, internet protocol (IP) address, device information, device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or any of your accounts on our Platforms and details of your enquiry.
Reasons We Collect Your Data
“PAINITE” collects, and uses the Data only as reasonably necessary to ensure the provision of the best services to our users. The purposes for which we collect Data include, but are not limited to, the following: (a) to respond to any queries or expressions of interest made by you; (b) to enter into or to conclude any type of contract and agreement; (c) to request your feedback, and to respond to complaints (d) to keep you informed and provide you with information about PAINITE’s services and offers; (e) to manage and provide services to you via our Platforms; (f) to facilitate email campaigns carried out by our sales and marketing departments; (g) to facilitate advertisements; (h) to manage your loyalty program membership; (i) to fulfils any maintenance and service requests through our applications; (j) to respond to any queries by third party service providers; (k) to comply with our obligations under the KSA Laws and Regulations (“the Applicable Law”); and (l) to notify you about changes to one or all our Platforms.
Disclosure of Your Data
“PAINITE” may disclose your Data as required by the Applicable Law to government bodies, law enforcement agencies and other institutions that have the authority to request such information, including for the purposes of the Wafi Program. “PAINITE” may disclose your Data where we have a legitimate interest, including partnering with third party providers. Under certain circumstances, “PAINITE” may have to transfer your Data outside the country you are residing in. In this event, “PAINITE” will implement appropriate measures to ensure that your Data remains protected and secure while and for as long as it remains under our control. The Data that you submit will be processed and stored on servers and disclosed to recipients based in the KSA. You can choose not to provide certain Data that we request. However, this may affect access and functionality of our Platforms.
Your Rights
Your rights as a data owner may include the following: (a) the right to access your data; (b) the right to have your data deleted; (c) the right to correct, supplement, and update your data; (d) the right to be informed of how and why your data is processed; (e) the right to receive your data in a clear and machine-readable format; (f) the right to withdraw consent at any time; (g) any other rights granted by applicable law. We will make every reasonable effort to fulfill your request in accordance with applicable law. Contact Us: If you have any questions regarding this Privacy Statement, or if you wish to exercise any of your rights regarding your data, you may contact our Data Privacy Office in one of the following ways: Email us at: [email protected] or call us at 920014272.
Consent
By using our platforms, you agree to be bound by the terms of this Privacy Policy and to our use of your data as described in this policy.
Disclaimer
“PAINITE” disclaims any liability in the event that the information available on the platforms is inaccurate, incomplete, or out of date. The information is provided for general informational purposes only. Any reliance you place on such information is entirely at your own risk. You agree to be responsible for keeping abreast of changes to our platforms. As of today, you acknowledge that there are no general, comprehensive regulations governing the protection of personal data in the Kingdom of Saudi Arabia. Accordingly, our processing of your data is based on our reasonable interpretation of the regulations we believe to be relevant, as well as the market practices of comparable industry partners. You also acknowledge and agree that we will classify the data, to the extent permitted by law, as Level 2 or Level 1 depending on the nature of the data, for the purposes of and in accordance with the Cloud Computing Regulatory Framework issued on March 14, 2019, by the Communications and Information Technology Commission of the Kingdom of Saudi Arabia. You also agree to indemnify, defend, and hold harmless “Painite,” as well as its affiliates, officers, directors, employees, contractors, and agents, and its licensors from and against any and all losses, liabilities, expenses, damages, and costs, including court costs and reasonable attorneys’ fees, arising out of or resulting from your use of the Platforms and any violation of the Terms of Use and Privacy Policy. If you cause a technical disruption to the Platforms or the systems through which the Platforms are streamed to you or to others, you agree to be liable for any and all losses, liabilities, expenses, damages, and costs, including court costs and reasonable attorneys’ fees, arising out of or resulting from such disruption.